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Our Principles Of Care

  • We are committed to ensuring our team of careers are fully trained to ensure the continuity and delivery of second to none care.
  • We are committed to ensuring each person is responded to as an individual in their own right and not as a group and that his/her own unique personality, strengths, needs and perspectives are top priority.
  • We ensure that each individual’s rights are respected and not infringed and that our service users utilise their rights fully.
  • We ensure that service user’s choices are respected at all times and that they are given encouragement and support with their choices.
  • We ensure that services users privacy and dignity is respected at all times and that everyone is treated in a manner which safeguard privacy and dignity and which does not cause or have the potential to cause embarrassment, humiliation or cause personal/emotional discomfort.
  • We ensure that our service users are given access to sufficient and correct information to support them making choices.
  • We ensure that service users continue to maintain their independence, empowering them as individuals to be involved in the day to day activity within the home. Encouraging service users to learn new skills to increase independence, to only assist with the things the individuals find difficult to lesson the likelihood of an individual becoming unnecessarily dependant.
  • We ensure that consideration is shown to all individuals and to demonstrate through actions and attitudes that people are worthy of respect. That opinions, values and achievements are valued.
  • We ensure that the primary care values are met at all times: privacy, dignity, individuality, independence, confidentiality, right, empowerment, choice and fulfilment of client group.

FAQs

Questions

1) How do we know if our relative will be happy in a home?
2) If our relative moves into a home and decides it is not the right decision can our relative move out of the home straight away?
3) Who pays the fees?
4) How much are the fees?
5) Can we meet the staff prior to our relative moving in?
6) When can we visit?
7) What activities are there in the home to ensure our relatives hobbies are met?
8) Is our relative allowed out of the home when they wish?
9) Are all the staff fully trained?
10) What meals are provided?
11) Will our relative be able to voice their opinions?

Answers

How do we know if our relative will be happy in a home?
We see moving into one of our homes as opening a new door and a continuation of life with the benefit of a helping hand. We encourage all potential residents to visit our home and speak to our staff and residents before making a decision about moving into a home, we also have a trial period in which a potential resident can stay at the home to ensure that they enjoy the lifestyle and are happy to reside there permanently.

If our relative moves into a home and decides it is not the right decision can our relative move out of the home straight away?
When a resident makes the decision to move into one of our homes permanently it is written in their contract that 28 days notice is required prior to departure. However, it is at the managers discretion that this may be reduced/wavered.

Who pays the fees?
This is dependant on your relatives financial situation, all decision are based on their savings and income. Your relative will have a financial assessment completed by the local social services assessment team who will determine if your relative is self funding or will receive social services funding. Our manager will help you to obtain the necessary information and assistance you may need regading fee payments

Or you could contact any of the following Social Services department within the area appropriate to you:-

Trees Care Home - WMDC (01977 727142)
Wilerfoss House - ERYC (01482 394814)
Ivanhoe - HCC (01482 300300)

You may also find other helpful information to assist you with the decisions relating  to residential care on the websites of the Department of Health and the Care Quality Commission (CQC).

http://www.hullcc.gov.uk/
http://www.eastriding.gov.uk/
http://www.wakefield.gov.uk/
http://www.cqc.org.uk/

How much are the fees?
Please see each home for separate fees.

Can we meet the staff prior to our relative moving in?
We encourage all prospective residents and family members to visit the home to get a feel for the home and meet our staff and residing residents to ensure that family members feel comfortable in the knowledge that their elderly resident is in good hands.

Your relative can come for lunch and/or day visits as an introduction to the home.
A day visit costs (see individual homes) this includes 3 meals, activities, nails and hair (appointment necessary) if required.
A lunch visit is free of charge.

When can we visit?
We encourage families and friends to visit regularly, there are no set visiting times so you can drop in whenever you would like for however long. You will be greeted with a warm welcome and made to feel at home. We also welcome family and freinds to join us at mealtimes with their respective relative or freind  who is a resident in the home and we always offer extra places on our trips out or to join in our in-house activities.

What activities are there in the home to ensure our relatives hobbies are met?
All of our homes have an activity planner with varied activities to ensure that all residents are catered for. All activities are optional. We also run regular day trips out to various destinations such as local attractions, the coast or to the carvery for dinner. We hold regular residents meetings to ensure that residents have the opportunity to put forward their requests for activities.

Is our relative allowed out of the home when they wish?
Yes! We encourage those who are able to maintain the same quality of life as they would if they were living in their own home, we also encourage families and friends to take their relative out. However, for safety reasons we would not advocate unaccompanied leave for residents who’s care plan suggests a risk to the resident going out alone.

Are all the staff fully trained?
Our staff are trained to meet the national minimum standards mandatory training requirement. In addition, our extensive training programme ensures that staff are given extra training to help give the best quality of life for our residents to ensure that the individual needs of our each of our residents are met.

Click Here To View Staff Training Requirements

What meals are provided?
All meals are included in the fees including snacks during the day. A varied and diverse menu is provided each day giving residents a choice of what meal they would like.

Click Here To Download Lunch Menus
Click Here To Download Dinner Menus

Will our relative be able to voice their opinions?
There are many options to ensure that residents are ALWAYS listened to. We hold regular residents meetings to discuss any issues arising in the home, this gives our residents the chance to suggest new activities, day trips, food they would like to see on the menu etc. Choice is paramount and we encourage our residents to exercise their choice rights this ensures that our service is the best we can provide. We operate an open door policy to give residents access to management to make suggestions for improvement, make a complaint  or simply bring a small concern or niggle to be dealt with effectivley. We have a suggestion box in the entrance hall, we issue questionnaires regularly to ask for residents input on staff selection before we confirm the permanent position of any staff member at the end of their 12 week trail period.
We also include our residents in our Quality Development Program.