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Our Principles Of Care

  • We are committed to ensuring our team of careers are fully trained to ensure the continuity and delivery of second to none care.
  • We are committed to ensuring each person is responded to as an individual in their own right and not as a group and that his/her own unique personality, strengths, needs and perspectives are top priority.
  • We ensure that each individual’s rights are respected and not infringed and that our service users utilise their rights fully.
  • We ensure that service user’s choices are respected at all times and that they are given encouragement and support with their choices.
  • We ensure that services users privacy and dignity is respected at all times and that everyone is treated in a manner which safeguard privacy and dignity and which does not cause or have the potential to cause embarrassment, humiliation or cause personal/emotional discomfort.
  • We ensure that our service users are given access to sufficient and correct information to support them making choices.
  • We ensure that service users continue to maintain their independence, empowering them as individuals to be involved in the day to day activity within the home. Encouraging service users to learn new skills to increase independence, to only assist with the things the individuals find difficult to lesson the likelihood of an individual becoming unnecessarily dependant.
  • We ensure that consideration is shown to all individuals and to demonstrate through actions and attitudes that people are worthy of respect. That opinions, values and achievements are valued.
  • We ensure that the primary care values are met at all times: privacy, dignity, individuality, independence, confidentiality, right, empowerment, choice and fulfilment of client group.

Our Philosophies


Denestar philosophy, as suggested in our logo is:– WE CARE.

We are passionate about ensuring that the elderly people of today have the optimum quality of life, that they enjoy the same or improved quality of life as they would living in their own homes. As shown in our principles of care and those testimonials we have received, we do, on the whole, reach this aim accross our homes.

Our staff ensure that they apply the 6 C's to every area of their care delivery:-


□ CareCompassion Competence

Communication Courage Commitment

 
We work tirelessly with all associated professionals, friends, family and advocates of the people who reside on our homes to ensure that the individual, and often diverse, needs of each and every resident are met. To this end, we have limited our expansion plans to a managable number of homes and have a strategy in place to ensure that the care we provide is maintained in a family run company. Likewise, we regularly invite the views of our residents, their families/friends and advocates and other such stakeholders to help us constantly improve our service. IF YOU HAVE ANY COMMENTS ON HOW WE CAN IMPROVE PLEASE GO TO OUR CONTACT US SECTION ON  THE HOME PAGE AND SEND US YOUR VIEWS.